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Keeping you connected
It's what we've always done. It's what we'll always do. We're here for you. Now more than ever. Explore online resources to help you stay in touch and entertained – 24/7.

Here’s what we’re doing to…

Help manage your account online
New to self-service or just want to find some info fast? Here are some answers and resources to help.
How can I manage my AT&T accounts online?

Wireless, DIRECTV, and U-verse customers

You can manage your account with myAT&T. Create an account online or use the myAT&T app.

Already have an account but not sure of your credentials to sign in?

Find your User ID or reset your password.

Learn more about the myAT&T app and find out how to use it here.

For additional assistance with online self-service, engage with an expert here.

Internet customers can also use AT&T Smart Home Manager* to find useful information about your home Wi-Fi network. 

*AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network.

 

AT&T PREPAID customers

Create an account.

AT&T TV customers

Use your credentials to log in.

AT&T TV NOW customers

Use your credentials to log in.

AT&T Community Forums

Find answers to questions about AT&T products and services. Get support, share tips, and more. Start here.

Where can I find my AT&T User ID?

Wireless, TV, and internet customers

You can find your User ID here or select Forgot User ID on the myAT&T sign-in page. You’ll need to provide the email address associated with that ID. If you can’t remember the email address, select Forgot contact email here.

If you can’t find the account you’re looking for when you sign in, you may have more than one User ID. The Forgot contact email section will allow you to search for your User IDs using additional details.

Get more information

For additional assistance with online self-service, engage with an expert here.

AT&T PREPAID customers

Use your phone number to log in. You can also reset your PIN or password.  

Where can I reset my AT&T password?

Wireless, DIRECTV, and U-verse customers

You can easily reset your password, or you can select Forgot password on the myAT&T  sign-in page.

For additional assistance with online self-service, engage with an expert here.

AT&T PREPAID customers

You can easily reset your PIN or password.

AT&T TV customers

Select Forgot password on the sign-in page.

AT&T TV NOW customers

Select Forgot password on the sign-in page.

How do I update my contact info?

It’s important to make sure we have the right details to get in touch with you. Have your user ID and password handy, then:

      1.  Go to your Contact info.

      2.  If you have more than one account, select the account to update.

      3.  Choose the Phone, Email, or Address tab.

      4. Select Edit to update the billing phone numbersbilling email, or billing address.

      5.  Select Save.

Good to know: If your DIRECTV account isn’t bundled with another service, or you didn’t get an AT&T user ID when you ordered your service, go to directv.com to view and make changes to your info.

What if my DIRECTV account isn’t recognized on att.com when I try to login?

If you use myAT&T for your account but are having difficulty accessing it, get help with your username and password.

Some customers may need to log in at DIRECTV.com.

Get help with your DIRECTV.com username and password. For additional support and guidance, visit the DIRECTV Help Center.

How can I pay my AT&T bill?

Online payment options

myAT&T
Sign in to myAT&T and pay your bill using your checking or savings account. We also accept American Express®, Discover®, Mastercard®, and Visa® debit or credit cards. Find out how to pay online.

Online with a fast payment
No sign-in needed. Find out how to make a fast payment

Other payment options

Pay by cash

A select number of retail stores across the nation will stay open Monday through Saturday, 11am to 7pm local time. To locate retail stores that will remain open, please visit our store tracker.

Authorized Payment Locations are also accepting payments. Find a location here, but if open, make sure to call ahead to the location to confirm store hours.

AT&T PREPAID customers

Refill your balance online, over the phone, with an AT&T PREPAID card, or in cash. Find out how.

How can I make changes to my AT&T service?

Wireless, DIRECTV, and U-verse customers

       1. Sign in to your account.

       2. Go to Account overview.

       3. If you have more than 1 account, choose the one you want to change.

       4. Select Change or manage my plan.

       5. Do one of the following:

           •  View your current plan or package.

           •  Change plan or channels.

       6. Follow the prompts to finish up.

Learn more about making changes to your service.

AT&T PREPAIDSM customers

       1. Sign in to your account.

       2. Select Plans.

       3. Follow the prompts to Change your plan.

Learn more about making changing to your AT&T PREPAID plan

Can I suspend any of my AT&T services online?

Suspend service

You can place residential AT&T Internet, AT&T Phone, U-verse TV, DIRECTV, or Fixed Wireless Internet on a temporary hold for 60 days.. To be eligible for a suspension, your service has to have been active for 30 days, and your account must be current. During this time you:

  • • Will have limited or no access to the service(s) on hold
  • • Won’t have a monthly plan charge.
  • • May be responsible for monthly equipment or other AT&T fees as well as any applicable surcharges and taxes.
  • Have AT&T Internet, AT&T Phone, or U-verse TV on a combined bill? You can’t suspend these services individually.  A request to suspend will apply to all of these services on the combined bill.

    Heads up: We can’t process an online suspend request for business accounts or if your service is already suspended.

    Submit an online suspend request

    Restore service

    Want to restart your service before the suspension period ends? If you asked us to suspend your service you can submit an online request to restore.

    If your services are on a military suspend, we can’t process an online request to restore. Contact us to restore your services

    What services can I cancel online?

    You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren’t eligible). If you cancel either service, and change your mind, we may not be able to restore the service or phone number to your location. If your service is:

    · Part of a bundled discount, the price of remaining services (if any) may revert to then-existing price for such service.

    · Part of a combined bill, the remaining service(s) will continue to be billed unless cancelled.

    · Subject to a term plan, you’ll be subject to any early termination fee associated with that plan.

    Submit an online cancel request

    Want to cancel a different service? Find out how to cancel your service

    How is AT&T supporting communities impacted by COVID-19?
    AT&T is planning on being here to help you stay connected throughout the COVID-19 pandemic. We’re supporting consumers, first responders, families, and businesses across the country. See our full list of relief and support.
    Keep you connected at home
    Get tips to get the most from your internet for work, study, and streaming. Plus, learn where to find your favorite shows or movies.
    How can I optimize my AT&T internet speeds?

    To maximize your home internet speeds, try the following:

     Use Smart Home Manager*

    AT&T Smart Home Manager provides information about your home Wi-Fi® including the ability to:

    ·  See and change your Wi-Fi name and password

    ·   View connected devices and test internet speeds

    ·  Create profiles and enable parental controls

    ·  Learn more about how Wi-Fi extenders can maximize coverage of your home

    ·  Troubleshoot and get support from our virtual assistant

    Sign in to get started or download the app to your mobile device.

    *AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway.  Limited to Wi-Fi network.

    Optimize your internet speed

    Learn about how to optimize your connection.

    Consider Wi-Fi extenders**

    Wi-Fi Extenders can increase Wi-Fi coverage in your home by reducing dead zones. Sign in to check eligibility and find the best solution for you

    ** AT&T Smart Wi-Fi Extender(s) sold separately.

    Explore speed upgrades

    If faster speeds are available at your address, you’re able to upgrade your services through myAT&T. Explore options

    How can I make the most of my home office?

    Still working from home? We’ve got tips, tricks, and ideas to help make it a little easier.

    Find ways to improve your home office

     

    How can I optimize my wireless plan and devices for work, study, and play?

    Current wireless customers

    Sign in to att.com or myAT&T to upgrade, change, and add select AT&T services to your existing account:

          1. Sign in to your account.

          2. Go to Account overview.

          3.  If you have more than 1 account, choose the one you want to change.

          4. Select Change or Manage my plan.

          5. Do one of the following:

               •  View your current plan or package.

               •  Change plan or channels.

          6. Follow the prompts to finish up.

    New customers

    ·         Shop for new phone or tablet

    ·         Bring your own phone or tablet

    ·         Find the right plan

    ·         Search deals  

    ·         Discover PREPAID options

    Create a personal hotspot

    A Mobile Personal Hotspot allows you to share your mobile data connection with other devices like laptops and tablets.  All you need is a capable device and a compatible wireless plan.

    ·         View your plan details to see if Mobile Hotspot is included. You can change your plan if it’s not included.

    ·         Get step-by-step instructions on how to set up Mobile Hotspot.

    ·         Explore Mobile Hotspot troubleshooting solutions by device.

    ·         If your laptop or tablet is able to connect to a wireless network you can also set up a data-only plan for your device.

    How can I get support and troubleshooting help for AT&T products and services?

    Wireless

    Find help and support about your device, plans, upgrades, orders, and voicemail here.

    TV

    Choose your service for dedicated help and support:

    DIRECTV

    U-verse TV

    AT&T TV

    Internet

    Use AT&T Smart Home Manager* to get information about your home Wi-Fi network. Sign in to:

    ·         See and change your Wi-Fi name and password

    ·         View connected devices and test internet speeds

    ·         Create profiles and enable parental controls

    ·         Learn more about how Wi-Fi extenders can maximize coverage of your home

    ·         Troubleshoot and get support from our virtual assistant

    *AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network. AT&T Smart Wi-Fi Extender(s) sold separately.

    AT&T Community Forums

    Find answers to questions about AT&T products and services. Get support, share tips, and more. Start here.

    How do I check for outages in my area?
    Check for outages at att.com/outages
    How can I watch AT&T entertainment content?

    AT&T TV, DIRECTV, and U-verse TV customers can watch and stream live TV and thousands of on-demand movies and shows—including kids programming—on your TV, desktop computer, and laptop. If you’re a DIRECTV customer, you’ll need to connect your receiver to the internet to watch on-demand content. 

    You can also watch on your mobile device and tablet via the AT&T TV, DIRECTV, and U-verse TV app. Sign in with your credentials to get started.

    Kids On Demand

    We’ve got a range of kids content available on-demand from Nickelodeon, Disney, and Cartoon Network. You can search by show, movie, or recommended age.

    New customers

    AT&T TV

    Learn more about AT&T TV, including home delivery and self-setup options here.

    DIRECTV

    Learn more about DIRECTV here

    Is AT&T offering any additional entertainment channels and movies during this time?

    To keep video customers entertained we’re offering free previews of select premium channels, as well as on demand content. DIRECTV and U-verse TV customers also have access to select movies straight from theaters (additional fees apply).

    Details for DIRECTV and U-verse TV

    Details for AT&T TV

    We’ve also added additional channels to all DIRECTV and U-verse TV packages for customers who don’t already have them. See details here.

    Support first responders
    Serving America’s first responders is our mission. Learn how we keep our front line heroes connected.
    What is the role of AT&T in the FirstNet network?
    After a rigorous, competitive process, the First Responder Network Authority selected AT&T as the nationwide public safety broadband network provider. AT&T is responsible for building and maintaining the entire network, including deploying the Core Network and assuming operational, financial, and technical responsibilities associated with the first responder network, while also offering FirstNet services. This first of its kind public-private partnership is driving innovative solutions for public safety, allowing public safety to cost-effectively advance its capabilities.
    What is the role of public safety in the creation of the FirstNet network?
    Public safety officials have worked closely with – and been a part of - the First Responder Network Authority since its inception in 2012.  FirstNet’s outreach and consultation efforts have connected with more than 1.8 million public safety stakeholders across the country, consulting extensively with each single point of contact (SPOC) in each of the 50 U.S. states, five territories, and the District of Columbia, as well as local/municipal/tribal/federal and public safety leaders. FirstNet also coordinates with and receives input from the public safety community through the Public Safety Advisory Committee (PSAC), which provides guidance and public safety subject matter expertise.
    Be here for you
    It may take longer to reach us by chat or phone, and our store hours have changed. But, we’re still open for business and here for you.
    Are AT&T retail stores open?

    Select retail stores will stay open Monday through Saturday with reduced hours. To ensure proper social distancing, we're limiting the number of customers allowed in our stores at the same time and offering curbside pickup for online orders at open AT&T stores for existing customers.

    We encourage existing wireless, DIRECTV, U-verse TV, and internet customers to use myAT&T for upgrades, bill payments, and troubleshooting. This will allow us to focus on critical customer needs in-store. 

    Check for open retail stores and hours here.

    Are technicians still making appointments?

    AT&T cares about the health of our customers and employees, and we’re being cautious.

    Therefore, we'd like to let you know that our technicians may not enter your home if anyone there is: sick or quarantined; has traveled to a high-risk Level 3 country (see CDC list) in the last 14 days (including changing planes or trains there); or has been in close contact with anyone with coronavirus or who has traveled to or through a high-risk country in the last 14 days.

    You can check your current appointment status or make changes here.

    What delivery options are available?

    We’ve modified our delivery options to help provide a safe environment. For online orders, in addition to free shipping we now offer free curbside pickup for existing customers.

    Curbside Pickup at open AT&T stores

    Existing customer can select Curbside Pickup in your cart at checkout. When your order is ready for pickup, we’ll send you an email to let you know. When you arrive, we’ll walk your order out to you.

    Learn more about curbside pickup.

    How can I buy AT&T products and services online?

    The fastest and most convenient way to place a new order or modify an existing service is online. Almost everything you can do in an AT&T store or via customer service can be done on att.com or, for existing customers, myAT&T.

    And AT&T offers fast, free, no-contact delivery to your doorstep for many of our products. Existing customers can choose Curbside Pickup in select locations.

    Current wireless, TV, and internet customers

    Sign in to myAT&T to upgrade or change your service or to add select AT&T services to your existing account.

    New customers

    Start by selecting the product you’re interested in:

    Wireless

    TV

    Internet

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